Privatlivspolitik

Last updated: 2026-03-31

1.Indledning

Gigcoms ("vi", "os", "vores") driver gigcoms.com. Denne privatlivspolitik forklarer, hvordan vi indsamler, bruger og beskytter dine personoplysninger, når du bruger vores platform til at administrere bookinger af livemusik og kommunikation.

Data Controller: GigComs ApS, Copenhagen, Denmark. Registered under Danish law. Contact: privacy@gigcoms.com

2.Oplysninger vi indsamler

Account data: Kontooplysninger: e-mailadresse, navn og autentificeringsdata ved tilmelding
Profile data: Profildata: artist/booker-profil, brugernavn, bio, avatar, tidszone og sprogindstillinger
Booking data: Bookingdata: arrangementdetaljer, datoer, gager, kontrakter, fakturaer og relaterede dokumenter
Messages: Beskeder: samtaler via vores platform, herunder beskeder sendt via tilsluttede kanaler (WhatsApp, e-mail)
Usage data: Brugsdata: besøgte sider, brugte funktioner og behandlede AI-kommandoer
Payment data: When you process payments through Stripe, we store transaction references and amounts. We never store card numbers — Stripe handles all sensitive payment data.
Device data: IP address, browser type, operating system, and device identifiers for security and analytics.

3.Hvordan vi bruger dine oplysninger

Purpose	Legal Basis (GDPR Art. 6)
Levere og vedligeholde vores bookingadministrationstjeneste	Contract performance (Art. 6(1)(b))
Lette kommunikation mellem artister, bookere og kunder via tilsluttede kanaler	Contract performance (Art. 6(1)(b))
Behandle dine forespørgsler via vores AI-assistent til at oprette bookinger, kontrakter og administrere din kalender	Contract performance (Art. 6(1)(b))
Send transactional emails (booking confirmations, contract notifications, invoice reminders)	Contract performance (Art. 6(1)(b))
Analytics & product improvement	Consent (Art. 6(1)(a))
Marketing emails & newsletters	Consent (Art. 6(1)(a))
Prevent fraud, abuse, and unauthorized access	Legitimate interest (Art. 6(1)(f))
Tax record retention (7 years)	Legal obligation (Art. 6(1)(c))

5.Tredjepartstjenester

Vi bruger følgende tjenester til at drive Gigcoms:

Service	Purpose	Data	Region
Supabase	Database, autentificering og filopbevaring (EU-region)	All account & booking data	EU (Frankfurt)
Anthropic (Claude)	AI-behandling til chatassistent og automatiserede svar	Chat messages, booking context	US (with EU DPA)
Vercel	Hosting og indholdsleverance	Request logs, analytics	Global CDN (EU primary)
Stripe	Payment processing for deposits and invoices	Transaction amounts, customer email	EU / US
Resend	Transaktionel e-maillevering	Email addresses, notification content	US (with EU DPA)
WhatsApp / Meta	Beskedintegration ved tilslutning af din WhatsApp Business-konto	Messages via connected accounts	EU / US

6.Cookies & Analytics

GigComs uses minimal cookies and analytics:

Essential cookies: Authentication session cookies (Supabase Auth). Required for the service to function.
Analytics: Vercel Analytics and Google Analytics (anonymized) to understand usage patterns and improve the product.
No advertising cookies: We do not use tracking cookies for advertising or retargeting.

You can disable non-essential cookies in your browser settings. Disabling essential cookies will prevent you from using the service.

7.Dataopbevaring

Vi opbevarer dine data, så længe din konto er aktiv. Du kan til enhver tid anmode om sletning af din konto og tilknyttede data. Bookingoptegnelser kan opbevares af juridiske og skattemæssige årsager.

Active accounts: Data retained for the lifetime of your account.
Deleted accounts: Personal data removed within 30 days. Booking records retained for 7 years for tax/legal compliance.
Chat history: AI conversation logs retained for 90 days, then anonymized.

8.Dine rettigheder

Under GDPR, you have the right to access, correct, delete, and export your data at any time. Email privacy@gigcoms.com or use the settings page to manage your data.

Access: Få adgang til dine personoplysninger
Rectification: Rette unøjagtige data
Erasure: Anmode om sletning af dine data
Portability: Eksportere dine data i et portabelt format
Withdraw consent: Trække samtykke til databehandling tilbage til enhver tid
Object: You may object to processing based on legitimate interests.
Restriction: You may request we restrict processing while a dispute is resolved.

9.International Data Transfers

Some of our processors are located outside the EU/EEA. We ensure appropriate safeguards are in place:

EU Standard Contractual Clauses (SCCs) with US-based processors
EU-US Data Privacy Framework certification where applicable
Data Processing Agreements (DPAs) with all sub-processors

10.Children's Privacy

GigComs is not intended for users under 16 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

11.AI & Automated Decision-Making

GigComs uses AI (powered by Anthropic Claude) to assist with booking management:

AI chat assistant: Processes your natural language requests to create bookings, contracts, and manage your calendar.
Auto-negotiation: If enabled, AI may respond to booking inquiries based on your configured rules. You can review and approve all AI responses before they are sent.
No profiling: We do not use AI to make automated decisions that produce legal effects or significantly affect you.

You can disable AI auto-responses in your agent settings at any time.

12.Sikkerhed

Vi bruger branchestandard sikkerhedsforanstaltninger, herunder kryptering under overførsel (TLS), krypterede databaseforbindelser, row-level security-politikker og hashede API-nøgler for at beskytte dine data.

TLS encryption for all data in transit
Encrypted database connections with row-level security
Hashed API keys and secure session management
Regular security reviews and dependency updates

13.Data Breach Notification

In the event of a data breach that poses a risk to your rights, we will:

Notify the Danish Data Protection Agency (Datatilsynet) within 72 hours
Notify affected users without undue delay via email
Document the breach, its effects, and remedial actions taken

14.Complaints

If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with:

Datatilsynet (Danish Data Protection Agency)
Carl Jacobsens Vej 35, 2500 Valby, Denmark
dt@datatilsynet.dk · +45 33 19 32 00

Questions? Contact us at privacy@gigcoms.com