Política de Privacidad

Last updated: 2026-03-31

1.Introducción

Gigcoms ("nosotros", "nuestro") opera gigcoms.com. Esta Política de Privacidad explica cómo recopilamos, usamos y protegemos sus datos personales cuando utiliza nuestra plataforma para gestionar reservas de música en vivo y comunicación.

Data Controller: GigComs ApS, Copenhagen, Denmark. Registered under Danish law. Contact: privacy@gigcoms.com

2.Información que recopilamos

Account data: Información de cuenta: dirección de email, nombre y datos de autenticación al registrarse
Profile data: Datos de perfil: perfil de artista/booker, nombre de usuario, biografía, avatar, zona horaria y preferencias de idioma
Booking data: Datos de reservas: detalles del evento, fechas, tarifas, contratos, facturas y documentos relacionados
Messages: Mensajes: conversaciones a través de nuestra plataforma, incluyendo mensajes enviados por canales conectados (WhatsApp, email)
Usage data: Datos de uso: páginas visitadas, funciones utilizadas y comandos de IA procesados
Payment data: When you process payments through Stripe, we store transaction references and amounts. We never store card numbers — Stripe handles all sensitive payment data.
Device data: IP address, browser type, operating system, and device identifiers for security and analytics.

3.Cómo usamos su información

Purpose	Legal Basis (GDPR Art. 6)
Proporcionar y mantener nuestro servicio de gestión de reservas	Contract performance (Art. 6(1)(b))
Facilitar la comunicación entre artistas, bookers y clientes a través de canales conectados	Contract performance (Art. 6(1)(b))
Procesar sus solicitudes a través de nuestro asistente de IA para crear reservas, contratos y gestionar su calendario	Contract performance (Art. 6(1)(b))
Send transactional emails (booking confirmations, contract notifications, invoice reminders)	Contract performance (Art. 6(1)(b))
Analytics & product improvement	Consent (Art. 6(1)(a))
Marketing emails & newsletters	Consent (Art. 6(1)(a))
Prevent fraud, abuse, and unauthorized access	Legitimate interest (Art. 6(1)(f))
Tax record retention (7 years)	Legal obligation (Art. 6(1)(c))

5.Servicios de terceros

Utilizamos los siguientes servicios para operar Gigcoms:

Service	Purpose	Data	Region
Supabase	Base de datos, autenticación y almacenamiento de archivos (región UE)	All account & booking data	EU (Frankfurt)
Anthropic (Claude)	Procesamiento de IA para asistente de chat y respuestas automatizadas	Chat messages, booking context	US (with EU DPA)
Vercel	Hosting y distribución de contenido	Request logs, analytics	Global CDN (EU primary)
Stripe	Payment processing for deposits and invoices	Transaction amounts, customer email	EU / US
Resend	Envío de emails transaccionales	Email addresses, notification content	US (with EU DPA)
WhatsApp / Meta	Integración de mensajería al conectar su cuenta de WhatsApp Business	Messages via connected accounts	EU / US

6.Cookies & Analytics

GigComs uses minimal cookies and analytics:

Essential cookies: Authentication session cookies (Supabase Auth). Required for the service to function.
Analytics: Vercel Analytics and Google Analytics (anonymized) to understand usage patterns and improve the product.
No advertising cookies: We do not use tracking cookies for advertising or retargeting.

You can disable non-essential cookies in your browser settings. Disabling essential cookies will prevent you from using the service.

7.Retención de datos

Conservamos sus datos mientras su cuenta esté activa. Puede solicitar la eliminación de su cuenta y datos asociados en cualquier momento. Los registros de reservas pueden conservarse por motivos legales y fiscales.

Active accounts: Data retained for the lifetime of your account.
Deleted accounts: Personal data removed within 30 days. Booking records retained for 7 years for tax/legal compliance.
Chat history: AI conversation logs retained for 90 days, then anonymized.

8.Sus derechos

Under GDPR, you have the right to access, correct, delete, and export your data at any time. Email privacy@gigcoms.com or use the settings page to manage your data.

Access: Acceder a sus datos personales
Rectification: Corregir datos inexactos
Erasure: Solicitar la eliminación de sus datos
Portability: Exportar sus datos en un formato portátil
Withdraw consent: Retirar el consentimiento para el procesamiento de datos en cualquier momento
Object: You may object to processing based on legitimate interests.
Restriction: You may request we restrict processing while a dispute is resolved.

9.International Data Transfers

Some of our processors are located outside the EU/EEA. We ensure appropriate safeguards are in place:

EU Standard Contractual Clauses (SCCs) with US-based processors
EU-US Data Privacy Framework certification where applicable
Data Processing Agreements (DPAs) with all sub-processors

10.Children's Privacy

GigComs is not intended for users under 16 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

11.AI & Automated Decision-Making

GigComs uses AI (powered by Anthropic Claude) to assist with booking management:

AI chat assistant: Processes your natural language requests to create bookings, contracts, and manage your calendar.
Auto-negotiation: If enabled, AI may respond to booking inquiries based on your configured rules. You can review and approve all AI responses before they are sent.
No profiling: We do not use AI to make automated decisions that produce legal effects or significantly affect you.

You can disable AI auto-responses in your agent settings at any time.

12.Seguridad

Utilizamos medidas de seguridad estándar de la industria, incluyendo cifrado en tránsito (TLS), conexiones de base de datos cifradas, políticas de seguridad a nivel de fila y claves API hasheadas para proteger sus datos.

TLS encryption for all data in transit
Encrypted database connections with row-level security
Hashed API keys and secure session management
Regular security reviews and dependency updates

13.Data Breach Notification

In the event of a data breach that poses a risk to your rights, we will:

Notify the Danish Data Protection Agency (Datatilsynet) within 72 hours
Notify affected users without undue delay via email
Document the breach, its effects, and remedial actions taken

14.Complaints

If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with:

Datatilsynet (Danish Data Protection Agency)
Carl Jacobsens Vej 35, 2500 Valby, Denmark
dt@datatilsynet.dk · +45 33 19 32 00

Questions? Contact us at privacy@gigcoms.com