Informativa sulla Privacy

Last updated: 2026-03-31

1.Introduzione

Gigcoms ("noi", "nostro") gestisce gigcoms.com. Questa Informativa sulla Privacy spiega come raccogliamo, utilizziamo e proteggiamo i tuoi dati personali quando utilizzi la nostra piattaforma per gestire prenotazioni di musica dal vivo e comunicazione.

Data Controller: GigComs ApS, Copenhagen, Denmark. Registered under Danish law. Contact: privacy@gigcoms.com

2.Informazioni raccolte

Account data: Informazioni account: indirizzo email, nome e dati di autenticazione alla registrazione
Profile data: Dati profilo: profilo artista/booker, nome utente, bio, avatar, fuso orario e preferenze linguistiche
Booking data: Dati prenotazioni: dettagli evento, date, compensi, contratti, fatture e documenti correlati
Messages: Messaggi: conversazioni tramite la nostra piattaforma, inclusi messaggi inviati tramite canali collegati (WhatsApp, email)
Usage data: Dati di utilizzo: pagine visitate, funzionalità utilizzate e comandi IA elaborati
Payment data: When you process payments through Stripe, we store transaction references and amounts. We never store card numbers — Stripe handles all sensitive payment data.
Device data: IP address, browser type, operating system, and device identifiers for security and analytics.

3.Come utilizziamo le tue informazioni

Purpose	Legal Basis (GDPR Art. 6)
Fornire e mantenere il nostro servizio di gestione prenotazioni	Contract performance (Art. 6(1)(b))
Facilitare la comunicazione tra artisti, booker e clienti attraverso i canali collegati	Contract performance (Art. 6(1)(b))
Elaborare le tue richieste tramite il nostro assistente IA per creare prenotazioni, contratti e gestire il tuo calendario	Contract performance (Art. 6(1)(b))
Send transactional emails (booking confirmations, contract notifications, invoice reminders)	Contract performance (Art. 6(1)(b))
Analytics & product improvement	Consent (Art. 6(1)(a))
Marketing emails & newsletters	Consent (Art. 6(1)(a))
Prevent fraud, abuse, and unauthorized access	Legitimate interest (Art. 6(1)(f))
Tax record retention (7 years)	Legal obligation (Art. 6(1)(c))

5.Servizi di terze parti

Utilizziamo i seguenti servizi per far funzionare Gigcoms:

Service	Purpose	Data	Region
Supabase	Database, autenticazione e archiviazione file (regione UE)	All account & booking data	EU (Frankfurt)
Anthropic (Claude)	Elaborazione IA per assistente chat e risposte automatizzate	Chat messages, booking context	US (with EU DPA)
Vercel	Hosting e distribuzione contenuti	Request logs, analytics	Global CDN (EU primary)
Stripe	Payment processing for deposits and invoices	Transaction amounts, customer email	EU / US
Resend	Invio email transazionali	Email addresses, notification content	US (with EU DPA)
WhatsApp / Meta	Integrazione messaggistica al collegamento dell'account WhatsApp Business	Messages via connected accounts	EU / US

6.Cookies & Analytics

GigComs uses minimal cookies and analytics:

Essential cookies: Authentication session cookies (Supabase Auth). Required for the service to function.
Analytics: Vercel Analytics and Google Analytics (anonymized) to understand usage patterns and improve the product.
No advertising cookies: We do not use tracking cookies for advertising or retargeting.

You can disable non-essential cookies in your browser settings. Disabling essential cookies will prevent you from using the service.

7.Conservazione dei dati

Conserviamo i tuoi dati finché il tuo account è attivo. Puoi richiedere la cancellazione del tuo account e dei dati associati in qualsiasi momento. I registri delle prenotazioni possono essere conservati per motivi legali e fiscali.

Active accounts: Data retained for the lifetime of your account.
Deleted accounts: Personal data removed within 30 days. Booking records retained for 7 years for tax/legal compliance.
Chat history: AI conversation logs retained for 90 days, then anonymized.

8.I tuoi diritti

Under GDPR, you have the right to access, correct, delete, and export your data at any time. Email privacy@gigcoms.com or use the settings page to manage your data.

Access: Accedere ai tuoi dati personali
Rectification: Correggere dati inesatti
Erasure: Richiedere la cancellazione dei tuoi dati
Portability: Esportare i tuoi dati in un formato portabile
Withdraw consent: Revocare il consenso al trattamento dei dati in qualsiasi momento
Object: You may object to processing based on legitimate interests.
Restriction: You may request we restrict processing while a dispute is resolved.

9.International Data Transfers

Some of our processors are located outside the EU/EEA. We ensure appropriate safeguards are in place:

EU Standard Contractual Clauses (SCCs) with US-based processors
EU-US Data Privacy Framework certification where applicable
Data Processing Agreements (DPAs) with all sub-processors

10.Children's Privacy

GigComs is not intended for users under 16 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

11.AI & Automated Decision-Making

GigComs uses AI (powered by Anthropic Claude) to assist with booking management:

AI chat assistant: Processes your natural language requests to create bookings, contracts, and manage your calendar.
Auto-negotiation: If enabled, AI may respond to booking inquiries based on your configured rules. You can review and approve all AI responses before they are sent.
No profiling: We do not use AI to make automated decisions that produce legal effects or significantly affect you.

You can disable AI auto-responses in your agent settings at any time.

12.Sicurezza

Utilizziamo misure di sicurezza standard del settore, tra cui crittografia in transito (TLS), connessioni database crittografate, policy di sicurezza a livello di riga e chiavi API hashate per proteggere i tuoi dati.

TLS encryption for all data in transit
Encrypted database connections with row-level security
Hashed API keys and secure session management
Regular security reviews and dependency updates

13.Data Breach Notification

In the event of a data breach that poses a risk to your rights, we will:

Notify the Danish Data Protection Agency (Datatilsynet) within 72 hours
Notify affected users without undue delay via email
Document the breach, its effects, and remedial actions taken

14.Complaints

If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with:

Datatilsynet (Danish Data Protection Agency)
Carl Jacobsens Vej 35, 2500 Valby, Denmark
dt@datatilsynet.dk · +45 33 19 32 00

Questions? Contact us at privacy@gigcoms.com