Privacybeleid

Last updated: 2026-03-31

1.Inleiding

Gigcoms ("wij", "ons", "onze") beheert gigcoms.com. Dit Privacybeleid legt uit hoe wij uw persoonsgegevens verzamelen, gebruiken en beschermen wanneer u ons platform gebruikt voor het beheren van live muziekboekingen en communicatie.

Data Controller: GigComs ApS, Copenhagen, Denmark. Registered under Danish law. Contact: privacy@gigcoms.com

2.Informatie die we verzamelen

Account data: Accountinformatie: e-mailadres, naam en authenticatiegegevens bij registratie
Profile data: Profielgegevens: artiest/booker-profiel, gebruikersnaam, bio, avatar, tijdzone en taalvoorkeuren
Booking data: Boekingsgegevens: evenementdetails, data, gages, contracten, facturen en gerelateerde documenten
Messages: Berichten: gesprekken via ons platform, inclusief berichten via verbonden kanalen (WhatsApp, e-mail)
Usage data: Gebruiksgegevens: bezochte pagina's, gebruikte functies en verwerkte AI-opdrachten
Payment data: When you process payments through Stripe, we store transaction references and amounts. We never store card numbers — Stripe handles all sensitive payment data.
Device data: IP address, browser type, operating system, and device identifiers for security and analytics.

3.Hoe we uw informatie gebruiken

Purpose	Legal Basis (GDPR Art. 6)
Het leveren en onderhouden van onze boekingsbeheerdienst	Contract performance (Art. 6(1)(b))
Communicatie faciliteren tussen artiesten, bookers en klanten via verbonden kanalen	Contract performance (Art. 6(1)(b))
Uw verzoeken verwerken via onze AI-assistent om boekingen, contracten te maken en uw agenda te beheren	Contract performance (Art. 6(1)(b))
Send transactional emails (booking confirmations, contract notifications, invoice reminders)	Contract performance (Art. 6(1)(b))
Analytics & product improvement	Consent (Art. 6(1)(a))
Marketing emails & newsletters	Consent (Art. 6(1)(a))
Prevent fraud, abuse, and unauthorized access	Legitimate interest (Art. 6(1)(f))
Tax record retention (7 years)	Legal obligation (Art. 6(1)(c))

5.Diensten van derden

Wij gebruiken de volgende diensten om Gigcoms te bedienen:

Service	Purpose	Data	Region
Supabase	Database, authenticatie en bestandsopslag (EU-regio)	All account & booking data	EU (Frankfurt)
Anthropic (Claude)	AI-verwerking voor chatassistent en automatische antwoorden	Chat messages, booking context	US (with EU DPA)
Vercel	Hosting en content delivery	Request logs, analytics	Global CDN (EU primary)
Stripe	Payment processing for deposits and invoices	Transaction amounts, customer email	EU / US
Resend	Transactionele e-mailbezorging	Email addresses, notification content	US (with EU DPA)
WhatsApp / Meta	Berichtenintegratie bij het verbinden van uw WhatsApp Business-account	Messages via connected accounts	EU / US

6.Cookies & Analytics

GigComs uses minimal cookies and analytics:

Essential cookies: Authentication session cookies (Supabase Auth). Required for the service to function.
Analytics: Vercel Analytics and Google Analytics (anonymized) to understand usage patterns and improve the product.
No advertising cookies: We do not use tracking cookies for advertising or retargeting.

You can disable non-essential cookies in your browser settings. Disabling essential cookies will prevent you from using the service.

7.Gegevensretentie

Wij bewaren uw gegevens zolang uw account actief is. U kunt op elk moment verzoeken om verwijdering van uw account en bijbehorende gegevens. Boekingsgegevens kunnen worden bewaard voor juridische en fiscale doeleinden.

Active accounts: Data retained for the lifetime of your account.
Deleted accounts: Personal data removed within 30 days. Booking records retained for 7 years for tax/legal compliance.
Chat history: AI conversation logs retained for 90 days, then anonymized.

8.Uw rechten

Under GDPR, you have the right to access, correct, delete, and export your data at any time. Email privacy@gigcoms.com or use the settings page to manage your data.

Access: Toegang tot uw persoonsgegevens
Rectification: Onjuiste gegevens corrigeren
Erasure: Verwijdering van uw gegevens verzoeken
Portability: Uw gegevens exporteren in een draagbaar formaat
Withdraw consent: Toestemming voor gegevensverwerking op elk moment intrekken
Object: You may object to processing based on legitimate interests.
Restriction: You may request we restrict processing while a dispute is resolved.

9.International Data Transfers

Some of our processors are located outside the EU/EEA. We ensure appropriate safeguards are in place:

EU Standard Contractual Clauses (SCCs) with US-based processors
EU-US Data Privacy Framework certification where applicable
Data Processing Agreements (DPAs) with all sub-processors

10.Children's Privacy

GigComs is not intended for users under 16 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

11.AI & Automated Decision-Making

GigComs uses AI (powered by Anthropic Claude) to assist with booking management:

AI chat assistant: Processes your natural language requests to create bookings, contracts, and manage your calendar.
Auto-negotiation: If enabled, AI may respond to booking inquiries based on your configured rules. You can review and approve all AI responses before they are sent.
No profiling: We do not use AI to make automated decisions that produce legal effects or significantly affect you.

You can disable AI auto-responses in your agent settings at any time.

12.Beveiliging

Wij gebruiken industriestandaard beveiligingsmaatregelen, waaronder versleuteling tijdens transport (TLS), versleutelde databaseverbindingen, row-level security-beleid en gehashte API-sleutels om uw gegevens te beschermen.

TLS encryption for all data in transit
Encrypted database connections with row-level security
Hashed API keys and secure session management
Regular security reviews and dependency updates

13.Data Breach Notification

In the event of a data breach that poses a risk to your rights, we will:

Notify the Danish Data Protection Agency (Datatilsynet) within 72 hours
Notify affected users without undue delay via email
Document the breach, its effects, and remedial actions taken

14.Complaints

If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with:

Datatilsynet (Danish Data Protection Agency)
Carl Jacobsens Vej 35, 2500 Valby, Denmark
dt@datatilsynet.dk · +45 33 19 32 00

Questions? Contact us at privacy@gigcoms.com