Gigcoms ("we", "us", "our") operates gigcoms.com. This Privacy Policy explains how we collect, use, and protect your personal data when you use our platform for managing live music bookings and communication.
| Purpose | Legal Basis (GDPR Art. 6) |
|---|---|
| Provide and maintain our booking management service | Contract performance (Art. 6(1)(b)) |
| Facilitate communication between artists, bookers, and clients across connected channels | Contract performance (Art. 6(1)(b)) |
| Process your requests through our AI assistant to create bookings, contracts, and manage your calendar | Contract performance (Art. 6(1)(b)) |
| Send transactional emails (booking confirmations, contract notifications, invoice reminders) | Contract performance (Art. 6(1)(b)) |
| Analytics & product improvement | Consent (Art. 6(1)(a)) |
| Marketing emails & newsletters | Consent (Art. 6(1)(a)) |
| Prevent fraud, abuse, and unauthorized access | Legitimate interest (Art. 6(1)(f)) |
| Tax record retention (7 years) | Legal obligation (Art. 6(1)(c)) |
We use the following services to operate Gigcoms:
| Service | Purpose | Data | Region |
|---|---|---|---|
| Supabase | Database, authentication, and file storage (EU region) | All account & booking data | EU (Frankfurt) |
| Anthropic (Claude) | AI processing for chat assistant and automated responses | Chat messages, booking context | US (with EU DPA) |
| Vercel | Hosting and content delivery | Request logs, analytics | Global CDN (EU primary) |
| Stripe | Payment processing for deposits and invoices | Transaction amounts, customer email | EU / US |
| Resend | Transactional email delivery | Email addresses, notification content | US (with EU DPA) |
| WhatsApp / Meta | Messaging integration when you connect your WhatsApp Business account | Messages via connected accounts | EU / US |
We retain your data for as long as your account is active. You can request deletion of your account and associated data at any time. Booking records may be retained for legal and tax compliance purposes.
Some of our processors are located outside the EU/EEA. We ensure appropriate safeguards are in place:
GigComs is not intended for users under 16 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.
GigComs uses AI (powered by Anthropic Claude) to assist with booking management:
You can disable AI auto-responses in your agent settings at any time.
We use industry-standard security measures including encryption in transit (TLS), encrypted database connections, row-level security policies, and hashed API keys to protect your data.
In the event of a data breach that poses a risk to your rights, we will:
If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with:
Questions? Contact us at privacy@gigcoms.com