Integritetspolicy

Last updated: 2026-03-31

1.Introduktion

Gigcoms ("vi", "oss", "vår") driver gigcoms.com. Denna integritetspolicy förklarar hur vi samlar in, använder och skyddar dina personuppgifter när du använder vår plattform för att hantera bokningar av livemusik och kommunikation.

Data Controller: GigComs ApS, Copenhagen, Denmark. Registered under Danish law. Contact: privacy@gigcoms.com

2.Information vi samlar in

Account data: Kontoinformation: e-postadress, namn och autentiseringsdata vid registrering
Profile data: Profildata: artist/booker-profil, användarnamn, bio, avatar, tidszon och språkinställningar
Booking data: Bokningsdata: evenemangsdetaljer, datum, gager, kontrakt, fakturor och relaterade dokument
Messages: Meddelanden: konversationer via vår plattform, inklusive meddelanden via anslutna kanaler (WhatsApp, e-post)
Usage data: Användningsdata: besökta sidor, använda funktioner och bearbetade AI-kommandon
Payment data: When you process payments through Stripe, we store transaction references and amounts. We never store card numbers — Stripe handles all sensitive payment data.
Device data: IP address, browser type, operating system, and device identifiers for security and analytics.

3.Hur vi använder din information

Purpose	Legal Basis (GDPR Art. 6)
Tillhandahålla och underhålla vår bokningshanteringstjänst	Contract performance (Art. 6(1)(b))
Underlätta kommunikation mellan artister, bookers och kunder via anslutna kanaler	Contract performance (Art. 6(1)(b))
Behandla dina förfrågningar via vår AI-assistent för att skapa bokningar, kontrakt och hantera din kalender	Contract performance (Art. 6(1)(b))
Send transactional emails (booking confirmations, contract notifications, invoice reminders)	Contract performance (Art. 6(1)(b))
Analytics & product improvement	Consent (Art. 6(1)(a))
Marketing emails & newsletters	Consent (Art. 6(1)(a))
Prevent fraud, abuse, and unauthorized access	Legitimate interest (Art. 6(1)(f))
Tax record retention (7 years)	Legal obligation (Art. 6(1)(c))

5.Tredjepartstjänster

Vi använder följande tjänster för att driva Gigcoms:

Service	Purpose	Data	Region
Supabase	Databas, autentisering och fillagring (EU-region)	All account & booking data	EU (Frankfurt)
Anthropic (Claude)	AI-bearbetning för chattassistent och automatiserade svar	Chat messages, booking context	US (with EU DPA)
Vercel	Hosting och innehållsleverans	Request logs, analytics	Global CDN (EU primary)
Stripe	Payment processing for deposits and invoices	Transaction amounts, customer email	EU / US
Resend	Transaktionell e-postleverans	Email addresses, notification content	US (with EU DPA)
WhatsApp / Meta	Meddelandeintegration vid anslutning av ditt WhatsApp Business-konto	Messages via connected accounts	EU / US

6.Cookies & Analytics

GigComs uses minimal cookies and analytics:

Essential cookies: Authentication session cookies (Supabase Auth). Required for the service to function.
Analytics: Vercel Analytics and Google Analytics (anonymized) to understand usage patterns and improve the product.
No advertising cookies: We do not use tracking cookies for advertising or retargeting.

You can disable non-essential cookies in your browser settings. Disabling essential cookies will prevent you from using the service.

7.Datalagring

Vi lagrar dina data så länge ditt konto är aktivt. Du kan begära radering av ditt konto och tillhörande data när som helst. Bokningsuppgifter kan behållas av juridiska och skattemässiga skäl.

Active accounts: Data retained for the lifetime of your account.
Deleted accounts: Personal data removed within 30 days. Booking records retained for 7 years for tax/legal compliance.
Chat history: AI conversation logs retained for 90 days, then anonymized.

8.Dina rättigheter

Under GDPR, you have the right to access, correct, delete, and export your data at any time. Email privacy@gigcoms.com or use the settings page to manage your data.

Access: Få tillgång till dina personuppgifter
Rectification: Rätta felaktiga uppgifter
Erasure: Begära radering av dina uppgifter
Portability: Exportera dina uppgifter i ett portabelt format
Withdraw consent: Återkalla samtycke till databehandling när som helst
Object: You may object to processing based on legitimate interests.
Restriction: You may request we restrict processing while a dispute is resolved.

9.International Data Transfers

Some of our processors are located outside the EU/EEA. We ensure appropriate safeguards are in place:

EU Standard Contractual Clauses (SCCs) with US-based processors
EU-US Data Privacy Framework certification where applicable
Data Processing Agreements (DPAs) with all sub-processors

10.Children's Privacy

GigComs is not intended for users under 16 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

11.AI & Automated Decision-Making

GigComs uses AI (powered by Anthropic Claude) to assist with booking management:

AI chat assistant: Processes your natural language requests to create bookings, contracts, and manage your calendar.
Auto-negotiation: If enabled, AI may respond to booking inquiries based on your configured rules. You can review and approve all AI responses before they are sent.
No profiling: We do not use AI to make automated decisions that produce legal effects or significantly affect you.

You can disable AI auto-responses in your agent settings at any time.

12.Säkerhet

Vi använder branschstandardmässiga säkerhetsåtgärder inklusive kryptering under överföring (TLS), krypterade databasanslutningar, row-level security-policyer och hashade API-nycklar för att skydda dina uppgifter.

TLS encryption for all data in transit
Encrypted database connections with row-level security
Hashed API keys and secure session management
Regular security reviews and dependency updates

13.Data Breach Notification

In the event of a data breach that poses a risk to your rights, we will:

Notify the Danish Data Protection Agency (Datatilsynet) within 72 hours
Notify affected users without undue delay via email
Document the breach, its effects, and remedial actions taken

14.Complaints

If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with:

Datatilsynet (Danish Data Protection Agency)
Carl Jacobsens Vej 35, 2500 Valby, Denmark
dt@datatilsynet.dk · +45 33 19 32 00

Questions? Contact us at privacy@gigcoms.com